Immigration and Citizenship Service (ICS)
Dec 2020 to present
IT Operational Support and System Analyst
- Install, configure and maintain operating systems, applications and network devices.
- Manage servers, storage, firewalls, routers, switches and backup systems.
- Resolve LAN/WAN, Wi-Fi and VPN problems; monitor network performance and security.
- Administer user accounts and access control with Active Directory and Microsoft 365.
- Keep IT documentation, inventory and asset records current; support branch offices on site and remotely.
Passport Control System (MIDAS), System Analyst
- Worked with stakeholders to define requirements and objectives.
- Analyzed existing systems and processes, and wrote technical specifications for developers.
- Tested systems against requirements, trained end users, and provided ongoing support.